FREQUENTLY ASKED QUESTION
Kindly refer to Order & Delivery.
2. How to make a payment?
For cash deposit payment, kindly upload your receipt as attachment upon submitting your order.
For more information, kindly refer to Payment & Pricing.
3. How can I check my order status?
Please check in Order & Delivery.
After your shipment is posted out, your Order status will switch from “Paid” to “Shipped” with a courier company tracking number.
4. How do I entitle for free shipping?
To purchase up to RM88 for free shipping promotion in West Malaysia or RM120 for free shipping promotion in East Malaysia (Sabah / Sarawak).
For International order, currently we do not have any free shipping promotion.
5. When will I receive my purchase?
We will process for your purchase within 2 working days upon completion of payment. Thereafter, within 1-2 working days, you will be able to receive your products!
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
To track your parcel, please refer to Track your Parcel.
6. What to do if my order item is out of stock?
We will notify you when your order item is out of stock, you can either choose to wait for the stock or refund.
To refund, kindly fill in the Refund Application Form and email to firstname.lastname@example.org
For more info, kindly refer to Return & Refund.
7. What to do if the items I received having defects or different from my purchase?
Kindly whatsapp us at +6018 2862 522 and arrange for a return & refund.
For more info, kindly refer to
If your questions are not solved, kindly drop us an email at email@example.com or Facebook Messenger us. We are pleased to help you.